What is a
Standing Order?
A standing order is composed of the products you know you will want for every
delivery. We strongly recommend using a standing order to protect yourself,
should you forget to call in an order. Additional products can be delivered
every other week, every third week, or once a month. Remember, order changes can
be made up until 10:30am on the day before your delivery. Monday orders must be received by
10:30am on Friday.
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How may I change or add to an
order?
It’s easy! Just call our office, or send an email message.
Order changes can be made up until 10:30am the day before your
delivery. Monday orders must
be received by 10:30am on Friday. Leave your order
change with your name, address, delivery day, and
an indication whether this is a one time or a permanent standing order change. The change order phone
#
is (847) 202-8282, or changes can be made by filling out the form on the change
order page.
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Why
do l need
an insulated dairy box and how do I obtain one?
We deliver the finest quality products available. Severe changes in
temperature will reduce the lifespan of our products. Insulated dairy boxes
protect the products, if a cooler is not available we will most likely not be
able to deliver to you. We recommend to leave the cooler out at all times.
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What
should I do with the
empty milk bottles?
All glass bottles may be reused. Just rinse out the empties and place them in
your dairy box before your next delivery. Your milkman will collect them on your
next delivery day, so they may be returned to the dairy to be sanitized. A bottle
deposit charge of 50 cents per bottle will apply if we do not receive your
empties. Invoices will reflect bottle credits or bottle deposits if you do not
leave the exact number of bottles delivered. Please do not leave our bottles out for recycling! Help the
world’s ecology efforts. It would also be greatly appreciated if you could
leave your porch light on for the milkman.
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What
needs to be done if l am going
on
vacation?
Just call our office and let us know what days you will not require delivery
and when you would like to resume delivery. A delivery charge will be assessed
if no dairy box is left out, or if a last minute note to skip deliveries is left for the
milkman.
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What happens when my delivery day is
a holiday?
Unless you receive a change of delivery notice prior to the holiday, you will
receive your regular order on that holiday. If you are planning to be away on a
holiday, follow the vacation procedure.
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How am I billed for my orders?
Billing is twice a month. A detailed bill of every product purchased is
dropped off, or sent to you at the beginning of the month and between the 15th
and 22nd of the month. Balances are due on the date shown on the invoice
(approximately two weeks). A late fee of $3.00 will be
assessed if the invoice is not paid by the due date. Credit cards are another option and billing is done monthly with no
chance of a late fee being assessed.
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What
do I do if I have questions or problems with my delivery?
Please call our office when you notice a problem, or the wrong order, even if
it is before normal office hours. Our drivers end their day in the early morning
hours, so it is important to call immediately. We also would be pleased to
answer any questions you may have. Our customer service phone number is (847) 202-3955.
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